website terms & conditions
refund and returns policy
If you are not entirely satisfied with your purchase (and I hope you will be!) then please do contact me so that I can rectify the situation.
You have 14 calendar days to return an item from the date of purchase.
To be eligible for a return, your item must be the same condition that you received it. When returning your item, please include a print of your Paypal receipt if you can – this will ensure that no errors are made with your order.
Once I receive your item, I’ll inspect it and notify you that it has been received.
We can then discuss whether a replacement product or a refund is appropriate. If a refund is decided, this will be paid to your credit card (or original method of payment, such as Paypal).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you have any questions on how to return your item, please contact me via email at firstname.lastname@example.org