refund and returns policy

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If you are not entirely satisfied with your purchase (and I hope you will be!) then please do contact me so that I can rectify the situation.

You have ​14 calendar days to return an item from the date of purchase.
To be eligible for a return, your item must be the same condition that you received it. When returning your item, please include a print of your Paypal receipt if you can – this will ensure that no errors are made with your order.

Once I receive your item, I’ll inspect it and notify you that it has been received.

We can then discuss whether a replacement product or a refund is appropriate. If a refund is decided, this will be paid to your credit card (or original method of payment, such as Paypal).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you have any questions on how to return your item, please contact me via email at hayley@hb0m8.co.uk